Terms & Conditions

Introduction

These Terms and Conditions govern your use of Serene Cove's hospitality services and website. By engaging our services or using our website, you agree to these terms.

Please read these terms carefully before proceeding with any booking or inquiry. If you have questions about any provisions, contact us before committing to services.

Last Updated: December 2025

Effective Date: December 2025

Definitions

For clarity, the following terms have these meanings throughout this agreement:

• "Services" refers to retreat planning consultations, curated experience design, extended stay coordination, and related hospitality offerings provided by Serene Cove
• "User" or "You" means any individual engaging with our services or website
• "Guest" means individuals who have confirmed bookings for stays at our property
• "Company" or "We" refers to Serene Cove and its authorized representatives
• "Property" means our facility located at 2 Bukit Manis Road, Sentosa Island, Singapore
• "Agreement" encompasses these Terms and Conditions plus any service-specific contracts

Use of Services

Eligibility

You must be at least 18 years old to book services independently. Minors may stay at our property only when accompanied by a parent or legal guardian who accepts responsibility for compliance with these terms.

Account Responsibilities

If you create an account for booking management, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized access.

Accuracy of Information

You agree to provide accurate and complete information during consultation and booking processes. This includes contact details, dietary restrictions, accessibility needs, and any other relevant preferences. Inaccurate information may affect our ability to deliver appropriate services.

Prohibited Activities

Users may not engage in the following activities:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights of Serene Cove or third parties
• Using services for fraudulent purposes or providing false information
• Harassing, threatening, or abusing staff or other guests
• Attempting unauthorized access to our systems or networks
• Conducting commercial activities on the property without prior written permission
• Subletting or reselling accommodation without authorization
• Using services in ways that could damage our reputation or operations

Booking Process

Consultation Phase

Initial consultations help us understand your requirements before formal booking. Consultations do not constitute confirmed reservations. Services become confirmed only upon receipt of deposit payment and written confirmation from us.

Confirmation

You will receive written confirmation via email detailing your booking, selected services, dates, and total cost. Review this confirmation carefully and notify us immediately of any discrepancies.

Changes to Bookings

Modification requests should be submitted in writing. We accommodate changes when possible, subject to availability and any applicable modification fees. Changes made within 7 days of arrival may incur additional charges.

Payment Terms

Currency

All prices are quoted and charged in Singapore Dollars (S$) unless otherwise specified.

Payment Schedule

• Consultation fee: Due upon scheduling confirmation
• Service deposit: 30% of total service cost due at booking confirmation
• Balance payment: Due 14 days before arrival date
• Extended stay services: May be structured with milestone payments based on duration

Accepted Payment Methods

We accept major credit cards, bank transfers, and PayNow. Payment processing is handled through secure third-party providers.

Price Changes

Prices are subject to change, but confirmed bookings will honor the quoted price provided payment schedules are met. We reserve the right to adjust prices for future bookings at any time.

Taxes

Prices include applicable Goods and Services Tax (GST) as required by Singapore law. Invoices will clearly indicate any tax components.

Cancellation Policy

Guest-Initiated Cancellation

• More than 30 days before arrival: Full refund minus consultation fee if applicable
• 15-30 days before arrival: 70% refund of paid amounts
• 7-14 days before arrival: 50% refund of paid amounts
• Less than 7 days before arrival: No refund, but may be rescheduled subject to availability

Company-Initiated Cancellation

If we must cancel your booking due to circumstances beyond our control, you will receive a full refund of all paid amounts. We will make reasonable efforts to assist with alternative arrangements but are not liable for additional costs.

Refund Processing

Approved refunds are processed within 14 business days to the original payment method. Bank processing times may add additional days.

Non-Refundable Items

Third-party bookings (restaurants, activities, transportation) arranged on your behalf may have separate cancellation policies and are subject to those providers' terms.

Guest Conduct and Responsibilities

Guests are expected to conduct themselves respectfully and in accordance with property rules. This includes:

• Respecting the property and furnishings
• Observing quiet hours and considering other guests
• Following safety guidelines and emergency procedures
• Complying with Singapore laws and regulations
• Taking responsibility for personal belongings

We reserve the right to terminate services without refund if guest conduct violates these terms or disrupts operations.

Intellectual Property

All content on our website and in our materials—including text, images, logos, designs, and proprietary information—is owned by Serene Cove or used with permission. You may not:

• Reproduce, distribute, or create derivative works without written permission
• Use our branding or materials for commercial purposes
• Remove copyright or proprietary notices from any content

You may view and temporarily download website content for personal, non-commercial use only.

Limitations of Liability

Service Provision

Services are provided on an "as is" basis. While we strive for high-quality delivery, we do not guarantee specific outcomes or results from your stay. Individual experiences vary based on personal preferences and circumstances.

Third-Party Services

When we arrange external experiences (restaurants, activities, transportation), these providers operate independently. We are not liable for their actions, quality of service, or failure to perform. Disputes with third-party providers should be addressed directly with them.

Personal Property

We are not responsible for loss, theft, or damage to personal belongings. Guests should secure valuables and consider appropriate insurance coverage.

Limitation of Damages

Our total liability for any claim arising from services shall not exceed the amount you paid for those specific services. We are not liable for indirect, consequential, or punitive damages.

Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or other force majeure events.

Health and Safety

You are responsible for assessing whether activities are appropriate for your physical condition. Inform us of any health concerns, mobility limitations, or medical conditions that might affect service delivery or require special considerations.

We maintain standard safety protocols but cannot prevent all potential injuries or health issues. Participation in activities is at your own risk.

Privacy

Our collection and use of personal information is governed by our Privacy Policy, which should be read in conjunction with these terms. By using our services, you consent to such processing as described in the Privacy Policy.

Dispute Resolution

Informal Resolution

If disputes arise, we encourage resolution through direct communication. Contact us in writing describing the issue, and we will work toward a fair solution.

Mediation

If informal resolution fails, parties may agree to mediation through a neutral third party before pursuing formal legal action.

Governing Law

These terms are governed by the laws of Singapore. Any legal proceedings shall be conducted in Singapore courts, which shall have exclusive jurisdiction.

General Provisions

Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between parties and supersede any prior understandings or representations.

Severability

If any provision is found unenforceable, the remaining provisions remain in full effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations to qualified successors.

Notices

Formal notices should be sent to [email protected]. We will send notices to the email address you provided during booking.

Modifications to Terms

We may update these terms periodically. Changes become effective upon posting to our website with an updated "Last Updated" date. Continued use of services after changes indicates acceptance of modified terms.

For material changes affecting existing bookings, we will provide reasonable notice and obtain consent where legally required.

Contact Information

For questions about these Terms and Conditions: